Terms of Service

Last updated: January 14, 2025

1. Agreement to Terms

By accessing or using Synexa’s AI model deployment platform, you agree to be bound by these Terms of Service (“Terms”). If you disagree with any part of these terms, you may not access our services.

2. Service Description

Synexa provides a platform for deploying and managing AI models through our API and infrastructure.

2.1 Platform Features

  • AI model deployment and hosting
  • API access and integration
  • Usage monitoring and analytics
  • Technical support

3. User Responsibilities

3.1 Account Security

  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized access
  • Keep your contact and billing information current

3.2 Acceptable Use

You agree not to:

  • Use the platform for illegal purposes
  • Deploy harmful or malicious AI models
  • Attempt to breach our security measures
  • Exceed usage limits without authorization

3.3 Content and Data

You are responsible for:

  • The legality of your AI models and data
  • Obtaining necessary rights and permissions
  • Complying with data protection laws
  • Backing up your data and models

4. Service Levels

4.1 Availability

  • We strive for 99.9% platform uptime
  • Scheduled maintenance will be announced in advance
  • Force majeure events may affect service availability

4.2 Support

  • Technical support via email and documentation
  • Response times based on subscription tier
  • Bug fixes and security updates

5. Pricing and Payment

5.1 Fees

  • Subscription fees based on chosen plan
  • Usage-based charges for compute resources
  • Payment required in advance for subscription plans

5.2 Billing

  • Monthly or annual billing cycles
  • Automatic renewal unless cancelled
  • Late payments may result in service suspension

6. Intellectual Property

6.1 Platform IP

  • We retain all rights to our platform and technology
  • You receive a limited license to use our services

6.2 User IP

  • You retain rights to your models and data
  • We may use anonymized data for platform improvement

7. Limitation of Liability

7.1 Service Warranty

  • Services provided “as is” without warranties
  • No guarantee of uninterrupted or error-free operation

7.2 Liability Caps

  • Our liability limited to fees paid in last 12 months
  • No liability for consequential damages

8. Term and Termination

8.1 Duration

  • Terms remain in effect while you use our services
  • Either party may terminate with notice

8.2 Effect of Termination

  • Access to services will cease
  • You must remove all platform integrations
  • Data retention per our privacy policy

9. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes.

10. Governing Law

These terms are governed by [Jurisdiction] law, excluding conflicts of law principles.

11. Contact Information

For questions about these Terms, contact us at: