Privacy Policy

Last updated: January 14, 2025

Introduction

Welcome to Synexa. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI model deployment platform.

Information We Collect

1. Account Information

  • Name and email address
  • Authentication credentials
  • Billing information

2. Platform Usage Data

  • API requests and usage patterns
  • Model deployment configurations
  • Performance metrics and logs

3. AI Model Data

  • Model inputs and outputs
  • Training data (if provided)
  • Model configuration parameters

How We Use Your Information

1. Service Provision

  • To provide and maintain our AI deployment platform
  • To process and execute your model deployments
  • To handle billing and payments

2. Platform Improvement

  • To analyze usage patterns and optimize performance
  • To develop new features and capabilities
  • To troubleshoot technical issues

3. Communication

  • To send service updates and notifications
  • To provide technical support
  • To share relevant product information

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission
  • Secure cloud infrastructure
  • Regular security audits and updates
  • Access controls and authentication

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request data deletion at any time.

Third-Party Services

We may use third-party services for:

  • Cloud infrastructure
  • Payment processing
  • Analytics
  • Customer support

These services have their own privacy policies and data handling practices.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt out of non-essential data collection

Children’s Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy periodically. We will notify you of any significant changes via email or platform notifications.

Contact Us

For privacy-related inquiries, please contact us at: